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Haven Housing Association (VirtualAC, Express)

Category: In Basket Exercises


Price: £54.00

Customer ServiceGeneral ManagementGenericPublic / Local Government
C - First-Line Management

C - First-Line Management



Exercise Timings

VirtualAC Tutorial10 mins

In-Basket60 mins

Participant Review15 mins


Customer Service / Decisiveness / Judgement / Leadership / Planning & Organising / Problem Analysis


*** This is an Online Business Simulation Exercise delivered through our VirtualAC Platform. A paper version of this Exercise is also available. ***


Working within an organisation which is committed to building sustainable communities and better lives, the Participant will assume the role of a newly appointed Branch Manager within Haven Housing Association. The issues included in this In-Basket are typical of a first-line management role and include managing services to customers, team motivation, maximising income and performance management. No prior experience of Housing Associations or related services is assumed.

Need this exercise in US English?  A US version of this exercise may be available on request – please contact us for more details.

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