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Haven Housing Association (Express)

Category: In Basket Exercises

Code: INBX-HHA

Price: £47.00

75
Customer ServiceGeneral ManagementGenericPublic / Local Government
C - First-Line Management

C - First-Line Management

Alone

Alone

Exercise Timings

Administrator's Instructions5 mins

In-Basket60 mins

Participant Review10 mins

Competencies: 

Customer Service / Decisiveness / Judgement / Leadership / Planning & Organising / Problem Analysis

Overview

Working within an organisation which is committed to building sustainable communities and better lives, the Participant will assume the role of a newly appointed Branch Manager within Haven Housing Association. The issues included in this In-Basket are typical of a first-line management role and include managing services to customers, team motivation, maximising income and performance management. No prior experience of Housing Associations or related services is assumed.

Need this exercise in US English?  A US version of this exercise may be available on request – please contact us for more details.

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