Online Payment & Refunds Policy

In respect of purchases made online at

Accepted Methods of Payment
All major debit or credit cards.

All payments will be taken in British Pounds Sterling (£). If you are ordering with a non-British credit or debit card, please be aware that some card providers charge for currency conversion.


All purchases made within the UK are subject to VAT at the current rate.  If you are outside of the UK you will not be charged VAT on your order, but please note that  if you are booking training that will take place in the UK, or are ordering products to be delivered within the UK, your order will be subject to a supplementary invoice for UK VAT charges at the current rate.

Debit and Credit Card Charges
Your card will be charged by Worldpay on behalf of a&dc when you place your order. If we are not able to fulfil your order for any reason, your card will be refunded.

Please note that there is a card processing charge of 2% applied to the total of your order after any discounts and VAT have been applied.

AC-EXS – unfortunately we aren’t able to offer refunds other than in respect of faulty goods.

Training – where bookings are postponed or cancelled by the Client, the Client agrees to pay a&dc the fees defined below:

Notice ProvidedPostponement FeesCancellation Fees
More than 30 daysZeroZero
14 to 29 days25% of original fees50% of original fees
Less than 14 days50% of original fees100% of original fees

CBI-Smart – unfortunately, we aren’t able to offer refunds as your licence will immediately be created.

The Resilience Questionnaire, The Dilemmas Series products, Inbox – unfortunately, we aren’t able to offer refunds as your credits will be instantly applied within the Apollo platform.