Call Centre Dilemmas™

Online Sifting Tool for use in Recruitment of Call Centre Roles

Call Centre Dilemmas™ is a Situational Judgement Test (SJT) used at the initial sifting stage of assessment.

Candidates must rate several potential responses to typical inbound call centre situations through our online platform, where results are collated and scores automatically produced.

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Fast and accurate applicant sifting

Call Centre Dilemmas measures and reports against four key competencies:

  • Understanding Customer Needs
  • Delivering Quality Service
  • Convincing Others
  • Dealing with Challenging Situations

Assessing these competencies offers employers the ability to quickly identify the candidates who are likely to be most successful in the role.

Find out more:

Download a PDF overview Read about our other Dilemmas Series tests Find out about our bespoke SJTs