Be one of the first organisations to try out a brand new online assessment tool for call centre or contact centre staff – for free!
Call Centre Dilemmas™ tests judgement in resolving customer related problems by asking candidates to rate several potential responses to common call centre situations.
To help us create a representative norm group for the test, we need people currently working in inbound call centre or contact centre roles to take part in trialling.
Can you provide us with 10 call centre staff to take part in this trial?
What’s in it for my organisation?
- 10 free administrations of the final market-ready test, including free feedback reports.
- For more than 10 participants, we will offer an equal number of free administrations for the final version of the test (ie if you provide 27 participants, you will receive 27 free administrations).
- For over 100 participants, we will offer an equal number of free administrations (100+) and we’ll generate a norm specific to your organisation (this usually costs £3,000 to implement).
- Fast track insight into how this type of situational judgement test could add value to your selection process.
- Preferential early bird prices on Call Centre Dilemmas if you decide to use the test to recruit contact centre staff.
What's in it for my customer service staff?
A comprehensive feedback report that:
- Indicates how their judgement compares to the norm group in relation to understanding customer needs, delivering quality service, convincing others and dealing with challenging customers.
- Provides suggestions for personal development.
The deadline to register your interest is Friday 13th May 2011.
Contact us now to sign up or find out more about taking part!
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